The Promotion of Access to Information Act (PAIA), 2000 (Act No. 2 of 2000) gives effect to the constitutional right of access to information held by the state and private bodies that is required for the exercise or protection of any rights. All public and private bodies in South Africa are required to develop and maintain a PAIA Manual that outlines the type of records they hold and how the public can request access to them.
PAIA aims to promote transparency, accountability, and good governance by enabling citizens to access information that is essential for the protection of their rights.
The Information Regulator of South Africa is the authority overseeing PAIA compliance. For further details, visit the Information Regulator’s website: https://inforegulator.org.za
PAIA Templates
To support compliance, we have developed PAIA Manual templates tailored for property practitioners and estate agencies. These templates are available for download below and can be customised for your business. Please ensure that your PAIA Manual is published on your website and submitted to the Information Regulator, in line with current legal requirements.
