An innovative mechanism to facilitate the interaction of estate agents with the Estate Agency Affairs Board (“EAAB”) will be introduced on 2 May 2017. As from that date the newly established online query management system must be used for all queries, questions and complaints relating to the issue of fidelity fund certificates, audit compliance, education compliance, legal matters and general enquiries.
As from 2 May 2017 both estate agency firms and individual estate agents must submit any such queries, questions, and complaints to the EAAB by using the “MyEAAB“ online portal which may be accessed from the EAAB website at www.eaab.org.za
Each logged query will immediately receive an automated acknowledgement indicating a tracking reference number while the matter in question will be forwarded to the relevant EAAB line department for further attention and response.
It is anticipated that use of the online query management system will not only eliminate duplication of effort but also significantly improve current EAAB processes in dealing with, and resolving, such matters